Delete Your Account
You can delete your ItemMap account, and the data that goes with it, at any time. You do not need to contact us to do it.
Account deletion is permanent. Your scans, items, and 3D reconstructions cannot be recovered afterward — not by you, and not by us. If you only want to remove part of your inventory, see deleting some of your data below instead — your account stays intact.
Deleting from the app
- Open the ItemMap app and sign in.
- Open the menu and tap Account & sync.
- Scroll to the bottom and tap Delete account.
- Read what will be removed, type your username to confirm, and tap Permanently delete my account.
You will be signed out immediately, and the data on your device is cleared as part of signing out.
If you can't access the app
If you have lost access to your device or can no longer sign in, email hello@itemmap.app from the address associated with your account and ask us to delete it. We will verify the request and process it for you.
Deleting some of your data, without deleting your account
You do not have to delete your whole account to get rid of something. You can remove individual items and whole locations from inside the app, and your account stays exactly as it is.
- Open the ItemMap app and sign in.
- To remove one item: open the item, then choose Delete.
- To remove several items at once: from a location or scan, select the items you want gone and choose Delete.
- To remove a whole location and everything filed under it: open the location, then choose Delete.
Deleting an item removes its record, its cropped images, and its appraisal from our servers as well as from your device — it is not a hide. As with account deletion, it cannot be undone. If you would rather we did it for you, email hello@itemmap.app from the address associated with your account and tell us what to remove.
What gets deleted
Deleting your account removes:
- Your account and sign-in association (Google or Apple)
- Every scan you have taken, including the recorded video and still frames
- Every item, location, zone, and container in your inventory
- All 3D reconstructions, point clouds, and item images generated from your scans
- Your remaining item balance and any subscription you have (active subscriptions are cancelled as part of the deletion)
What we keep, and for how long
Your account and inventory records are removed from our live systems immediately. Stored media associated with your scans is purged within 30 days, and residual copies may persist in encrypted backups for a limited period before being overwritten.
We retain a limited set of records where the law requires it — principally payment and transaction records, which are held by our payment processor for tax and accounting purposes. These records are not linked to your inventory content.
Questions
Email hello@itemmap.app. See also our Privacy Policy.